Refund & Cancellation Policy

This Refund & Cancellation Policy explains how subscriptions to ModulStory (the “Service”) can be cancelled and when refunds are available. It forms part of, and should be read together with, our Terms of Service.

To stop future renewals, use the Manage Subscription link in the Paddle receipt for your purchase or the Paddle customer portal. If you cannot access those routes, contact ModulStory support or Paddle buyer support.

Cancellation stops future renewals at the end of the current paid period. Your account and content are not deleted by cancellation. This policy does not promise a particular post-cancellation content state beyond the access shown in the product at that time.

ModulStory offers a 14-day money-back guarantee on the initial charge for a new paid subscription. Renewal charges are not covered by this voluntary guarantee. This does not affect any refund or cancellation rights you may have under applicable law.

Approved refunds are returned to the original payment method where that is available. To request a refund, use the Manage Subscription link in your Paddle receipt or customer portal, through Paddle buyer support, or by contacting ModulStory at support@modulstory.com. See the live Paddle Refund Policy for buyer-support details.

Refund requests are reviewed against the 14-day guarantee, the applicable Paddle buyer terms, and any stronger statutory rights. We may ask for the account email and Paddle receipt or order reference to locate the purchase. A request does not require you to provide card details to ModulStory.

For product questions, contact support@modulstory.com. Include the account email and a description of the issue.

For payment, invoice, order, cancellation, or refund questions, use the Manage Subscription link in your Paddle receipt or contact Paddle buyer support.